Delete your account

1. Open the Hashtags Studio app and sign in.
2. Open the Me tab, tap Account, then tap Delete account.
3. Read what will be removed. Then show that it is you: with your password, with a fresh Google or Apple sign-in, or with a code we email to you. The app shows the one that fits how you sign in.
4. Confirm. Your account is deleted at once and the app goes back to the welcome screen.

1. Go to hashtagsstudios.com and sign in.
2. Open Dashboard, then Account, and scroll down to Danger zone.
3. Tap Delete my account, type your current password and the word DELETE, then confirm.

If you signed in with Google or Apple and never set a password, use the app, or ask for deletion by email (section 4).

A deletion is refused while something unfinished still depends on the account. These are the reasons, in plain words:

• You manage a child's account. Hand it over or close it first.
• You have an unfinished booking. Finish it or cancel it first.
• You have an open dispute. It has to be settled first.
• You have an order in progress with money held. Wait until it is finished or refunded.
• You have a sponsorship that has been paid for. Cancel it or wait until it settles.
• Your account is on hold (frozen). A frozen account cannot delete itself.

Finish or settle what is open, then delete again. If you cannot, send us a request (section 4) and our team will look at it.

Write to privacy@hashtagsstudios.com from the email address on the account. Put "Delete my account" in the subject and give the name shown on the account. If you cannot write from that address, tell us how you signed in. We may ask you a question to check that the account is yours before we delete anything.

In the app, an account that is blocked shows Send a deletion request. It reaches the same team.

We answer every request within 30 days. Our team reads each request itself.

Deleting removes your account and what hangs on it: your profile, photos and videos, identity documents, applications, offers and bookings. Your profile photo, selfie, portfolio photos and videos, and identity documents are queued for removal from our storage at the next clean-up. The rest of your content is removed from the site.

Some records that we must keep by law, such as payment records, stay. They are no longer linked to your account.

A deletion cannot be undone.